Customer service is being disrupted in the same way marketing has been disrupted. And for the same reasons: mobile, social, Millennials, and consumer behavior trends. But while there is a LOT of conversation about marketing disruption, there is in comparison very little chatter about customer service disruption. (You can help fix that. Please take 2…

via I Need You to Tell Me Your Customer Service Pain — Convince and Convert: Social Media Consulting and Content Marketing Consulting